If you're having trouble with the iLearnNYC system, see the topics below.
Technical support for families
iLearn Tech Support Form for DOE Employees
Email: [email protected]
Phone: 1-888-995-9866
Monday-Friday, 8:00am-8:00pm
Saturday-Sunday, 8:00am-5:00pm
Online chat support:
When you log into iLearnNYC, a small chat box feature will appear in the bottom right of the screen for live chat support.
Remote Learning Technical Support Ticket
or
718-935-5100
Call 1-888-995-9866 or
Use the chat feature in iLearnNYC